The Pika Promise

If it doesn’t work for you, we make it right. That’s the whole promise.

Every Pikavibe order is covered by the Pika Promise, our Lifetime Happiness Guarantee.

Changed your mind?

Send it back unopened within 30 days and we refund it to the card you paid with, minus a $10 restocking fee. Return shipping is yours as well, and it runs about $7.50. Email us and the instructions go out the same day.

Still unopened, just later?

Lifetime means lifetime. Sealed box, whenever you get around to it, and the full value goes on store credit. No restocking fee when you take credit. Cover the shipping back to us and we won’t ask when you bought it.

Opened it and it’s not the one?

Keep it. We’ll send store credit so you can pick something that suits you better. Nothing to send back, nothing to explain. Some toys just don’t click. Happens constantly. Go find the one that does.

Something’s not working?

We replace it and we pay the shipping both ways, for as long as you own it. Send a photo or a quick video so we can see what went wrong (ten seconds is plenty), and a new one goes out. A Pikavibe toy should work. When it doesn’t, that’s ours to fix. The warranty terms have the detail, including the short list of things it doesn’t cover.

Refunds land 5 to 7 business days after your return reaches us.

Why the policy looks like this

Buying a pleasure product is a leap. You’re choosing from a photo and a few reviews (and reviews for pleasure products are their own adventure), for something personal, that you can’t try first. That’s a lot to ask of a stranger on the internet.

So we built the policy around that. A miss shouldn’t cost you seventy dollars and your good mood. It should cost you one email.

The Help Center has the timelines and how to start a return.

visit the help center →